Renewal Management:

Contract Renewal Service


Many companies tend to focus on acquiring new customers and neglect focus on their existing contract customers, especially in the case of smaller contracts. Furthermore, it’s not always easy to keep track of things as there can be a multitude of contracts with different terms and renewal conditions for a single customer.

Our Solution


Support Warehouse specialises in end-to-end proactive contract renewal management of direct OEM end-customers. As a dedicated service-only channel partner, we support end customers with their renewal management, whereby our renewal service usually begins 120 days before contract expiration. We use state-of-the-art IT systems to check configuration, service coverage and renewal periods for all contracts and, where possible, to create an optimised quote tailored to the customer’s needs. Here, not only contract terms, service levels and up-selling potential are examined, but also the possibility to co-term existing contracts into a single offer. Our proactive contract renewal management service increases our OEM customer’s profitability sustainably and disproportionately. In addition, each successful contract renewal contributes to their recurring revenues over several years. Through our professional contract management, we not only increase revenues but also improve customer retention.

More revenues, more profit

Sales and market insights

Higher renewal rates

Increase in new business by up to 10 to 15 p.a

Longer customer retention

Identification of cross-selling and up-selling opportunities

Our Experience and Expertise


Our subsidiary, Support Warehouse, serves medium-sized direct customers in several countries on behalf of Hewlett-Packard Enterprise (HPE) as a service-only reseller. HPE end customers are thus optimally supported and receive an IT service tailored to their needs. For more information, see www.supportwarehouse.com

Customer Feedback

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Interested in finding out more?

Get in touch with us. We would be glad to discuss with you how your company can benefit from our know-how.

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