CUSTOMER SUCCESS MANAGEMENT
management of recurring revenues. Our services and
expertise offers technology manufacturers and their
channel partners the opportunity to break new ground
in the optimisation and management of their recurring
revenues from maintenance, licensing or service
Driven by advanced technology, data analytics and
experienced service sales experts, we increase sales
and income from your service revenue business.
ARE OUR INGREDIENTS FOR SUCCESS
rates, higher customer retention, and considerably
more satisfied partners.
ENJOY THE MOVIE
the customer lifetime value of your existing customers. In
addition, you can learn more about your customers, detect
early trends and opportunities for additional business, and
benefit from valuable customer feedback and sales insights.
With Annuity Management you maintain full overview and
control over your recurring revenues. Our expertise and our
focus are your advantage.
TO SEVEN-TIMES MORE EFFICIENT AND MORE THAN TWICE AS PROFITABLE AS
ACQUIRING NEW CUSTOMERS.
the entire revenue lifecycle
and customer behavior
OF EXISTING REVENUES IS UP TO SEVEN-TIMES
MORE EFFICIENT AND MORE THAN TWICE AS
PROFITABLE AS ACQUIRING NEW CUSTOMERS.
Tesedi, Support Warehouse and Europlus Direct.
Together, we serve over 10,000 customers in over 26
countries. As a group, we bundle the expertise of our
subsidiaries and offer solutions that allow us to provide our
customers with optimum support for their entire service
revenue lifecycle. In addition, we provide centralised services
management for multinational companies
in over 100 countries.
distributor for Hewlett Packard.
RECURRING SERVICE REVENUES
OF EXISTING CUSTOMERS
contracts in the volume business area has
posed a challenge for the Hewlett Packard...
Win-Back Service increases sales with
maintenance and support contracts
IBM relies on worldwide IT
support from a single source
on acquiring new customers yet neglect
the renewal of existing contracts...
annuity management +
channel support programme
specialist with 100% focus on annuity
management who had the knowledge...
supports manufacturers' end customers with
end-to-end contract renewal management.
supports both distribution and IT resellers
in all renewal management tasks.
back service contracts that have been
thought already lost.
supports business partners and end
customers in the multi-country management
of their IT service and support contracts
in almost every country of the world.
Management service portal and offers
users the possibility to view and manage
maintenance contracts, as well as
their costs and terms of their IT assets
for all manufacturers.
to check whether a hardware still has
warranty or not. All you need is the product
and serial number of the device.
customers. The Customer Success
Management Service proactively monitors
customer behaviour in usage-dependent