BPO Renewal and Quoting Service

BPO Renewal and Quoting Service


In all areas of the Channel, there is a high strategic need to manage the retention and development of existing renewal business. This allows to optimally manage customer lifecycle while securing a long-term annuity revenue stream. It’s widely recognised that there is increasing pressure for optimisation and automation to ensure that all areas of the renewal base are being addressed effectively (particularly the long-tail). However, reduced investment in resource and system development, along with the fragmentation of data sources often impacts on the ability to maximise the renewal opportunity.  The ripple effects of not addressing the renewal base are also wide-reaching and can lead to customer dissatisfaction and migration.

Our Solution


The Renewals Agency leverages best practice from over 10 years of experience working in renewal management, across multiple vendors and geographical areas. As a fully integrated part of your virtual renewal team, our experts will plug the gaps uncovered during the discovery phase and then engage to maximise your renewal potential. As experts in your products and services, our team will bring the tools, knowledge and resources necessary to deliver against your desired results. Key to our success is managing and enriching renewal information end to end to address clean data, along with automated prioritisation of opportunities based on pre-defined metrics. With customised dashboards, analytics and defined KPI’s, we unlock the visibility and control of the renewal base for our partners.

More revenue, more profit

Customer loyalty

Higher renewal rates

Dedicated renewal experts

Increased data cleansing

Granular Reporting

More frequent customer engagement

Our Experience and Expertise


Our subsidiary, Support Warehouse, serves medium-sized direct customers in several countries on behalf of Hewlett-Packard Enterprise (HPE) as a service-only reseller. HPE end customers are thus optimally supported and receive an IT service tailored to their needs. For more information, see www.supportwarehouse.com

Customer Feedback

Tesedi has been supporting us excellently in the area of HP contract management for years. In no time all our requests are handled with high quality - fantastic. Only clairvoyance would be even better!

Frank Bierbrauer
Sales Manager Cancom on line

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Interested in finding out more?

Get in touch with us. We would be glad to discuss with you how your company can benefit from our know-how.

CONTACT US

Reminder and Rescue Service

Reminder and Rescue Service


Companies with indirect sales and numerous partners face the particular challenge of successfully managing their ecosystems. We note that channel partners don’t always succeed in renewing expiring contracts on time, even though some manufacturers allow them more than 120 days to do so. The unpleasant consequence of this is that customers and revenues are lost.

Our Solution


With our two subsidiaries, Support Warehouse and Europlus Direct, we have experts who specialize in the win-back of service contracts that have been thought already lost. As channel rescue experts, they will not contact your customer until the renewal period has expired. End customers are first notified of the contract renewal and reminded to contact their channel partner directly. If end customers or channel partners do not respond, we will act as rescue experts ourselves (trigger date determined by the manufacturer). We then contact the end-customer directly and try to conclude a new contract (win-back). Besides many won back contracts, our renewal reminder and rescue service offers you many additional advantages:

Reminder service for all expiring contracts

Increased contract renewals through up-selling and cross-selling

Rescue of already lost service contracts

Ongoing support provided by the manufacturer

Effective indirect lead generator for channel partners

More satisfied and loyal end customers

Generation of additional business by uncovering naked boxes (uncovered equipment)

Our Experience and Expertise


Our subsidiary Support Warehouse is an authorised HPE Service Provider in 13 countries, and our subsidiary Europlus Direct is an official and authorised IBM and Lenovo Service Provider in 20 countries. Together we support more than 7,000 customers and ensure that they receive continued IT service coverage. For more information, see www.supportwarehouse.com or www.europlusdirect.com.

Customer Feedback

Helpful. Another resource to make sure support coverage doesn't fail. Thanks.

Customer
From technology and design industry

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Hewlett Packard Enterprise annuity management + channel support programme


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Interested in finding out more?

Get in touch with us. We would be glad to discuss with you how your company can benefit from our know-how.

CONTACT US

Channel Renewal Support Service

Channel Renewal Support Service


The renewal of existing contracts in the channel requires in-depth expert know-how and is extremely complex due to the multi-tier sales structure. Different contact persons, products purchased directly or through various distributors as well as different contract terms and contractual partners: These are only some of the factors that result in contracts not being optimally renewed, expiring or being taken over by third-party maintenance providers.

Our Solution


With our subsidiary TESEDi, we have many years of experience in renewal management in the channel. As a neutral service-only distributor, we have the interests of both the manufacturer and our partners in mind and clearly distinguish ourselves from conventional distribution through our service-only positioning – TESEDi does not sell hardware nor software.

Supported by state-of-the-art technology and experienced sales experts, we support both the manufacturer and the IT reseller in all renewal management tasks, such as preparing quotes, co-terming several contracts, pointing out cross-selling and up-selling opportunities and generating new business. TESEDi ensures that your partners receive the support they need to renew all expiring service contracts successfully and on time. We not only work closely with your partners, but also take over the accounting, invoicing and del credere and design an incentive package tailored to your sales channel, so that your partners can participate in the success of increasing contract renewal rates.

More revenue, more profit

Better customer relationships and greater royalty

Higher renewal rates of over 20% annually

Satisfied partners

Up to 15% additional new business through professional support and up-selling and cross-selling

Higher productivity and quality with significantly reduced administrative costs at the same time

Our Experience and Expertise


Today, our subsidiary TESEDi supports thousands of channel partners in several countries as a service-only distributor on behalf of Hewlett-Packard Enterprise (HPE), Micro-Focus (MF) and HP Inc. For more information, see www.tesedi.com.

Customer Feedback

Tesedi has been supporting us excellently in the area of HP contract management for years. In no time all our requests are handled with high quality - fantastic. Only clairvoyance would be even better!

Frank Bierbrauer
Sales Manager Cancom on line

Related Articles


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Hewlett Packard Enterprise annuity management + channel support programme


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Channel Renewal Management - Challenges and Solutions


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Interested in finding out more?

Get in touch with us. We would be glad to discuss with you how your company can benefit from our know-how.

CONTACT US

Contract Renewal Service

Contract Renewal Service


Many companies tend to focus on acquiring new customers and neglect focus on their existing contract customers, especially in the case of smaller contracts. Furthermore, it’s not always easy to keep track of things as there can be a multitude of contracts with different terms and renewal conditions for a single customer.

Our Solution


Support Warehouse specialises in end-to-end proactive contract renewal management of direct OEM end-customers. As a dedicated service-only channel partner, we support end customers with their renewal management, whereby our renewal service usually begins 120 days before contract expiration. We use state-of-the-art IT systems to check configuration, service coverage and renewal periods for all contracts and, where possible, to create an optimised quote tailored to the customer’s needs. Here, not only contract terms, service levels and up-selling potential are examined, but also the possibility to co-term existing contracts into a single offer. Our proactive contract renewal management service increases our OEM customer’s profitability sustainably and disproportionately. In addition, each successful contract renewal contributes to their recurring revenues over several years. Through our professional contract management, we not only increase revenues but also improve customer retention.

More revenues, more profit

Sales and market insights

Higher renewal rates

Increase in new business by up to 10 to 15 p.a

Longer customer retention

Identification of cross-selling and up-selling opportunities

Our Experience and Expertise


Our subsidiary, Support Warehouse, serves medium-sized direct customers in several countries on behalf of Hewlett-Packard Enterprise (HPE) as a service-only reseller. HPE end customers are thus optimally supported and receive an IT service tailored to their needs. For more information, see www.supportwarehouse.com

Customer Feedback

Related Articles


Use-Case

Hewlett Packard Enterprise annuity management + channel support programme


READ MORE

Use-Case

Channel Renewal Management - Challenges and Solutions


READ MORE

Interested in finding out more?

Get in touch with us. We would be glad to discuss with you how your company can benefit from our know-how.

CONTACT US