Annuity Management

REVENUE LIFECYCLE &CUSTOMER SUCCESS MANAGEMENT


FOR TECHNOLOGY MANUFACTURERS

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What we do

WE ARE EXPERTS IN SERVICEREVENUE MANAGEMENT


The Annuity Management Group specialises in the life cycle management of recurring revenues. Our services and expertise offers technology manufacturers and their channel partners the opportunity to break new ground in the optimisation and management of their recurring revenues from maintenance, licensing or service businesses.

Driven by advanced technology, data analytics and experienced service sales experts, we increase sales and income from your service revenue business.

FOCUS, EXPERTISE AND TECHNOLOGYARE OUR INGEREDIENTS FOR SUCCESS


Benefit from more recurring revenues, higher renewal rates, higher customer retention, and considerably more satisfied partners

Experts increasing service revenues

Annuity Management

IN THREE MINUTES


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Your advantages

100% FOCUS ON YOURRECURRING REVENUES


Annuity Management leads to more business and increases the customer lifetime value of your existing customers. In addition, you can learn more about your customers, detect early trends and opportunities for additional business, and benefit from valuable customer feedback and sales insights.

With Annuity Management you maintain full overview and control over your recurring revenues. Our expertise and our focus are your advantage.

THE INCREASING AND PROACTIVE MAINTENANCE OF EXISTING REVENUES IS UP TO SEVEN-TIMES MORE EFFICIENT AND MORE THAN TWICE AS PROFITABLE AS ACQUIRING NEW CUSTOMERS.

Revenue Lifecycle Management

More sales, higher profits

Higher renew rates

Increased customer loyalty

Support from experienced Service Experts

Years of experience in service revenue management

100% administrative relief;proactive quoting

100% focus on retention over the entire revenue lifecycle

Use of state of the art technology

Fast turnaround times

Highest quality; efficient handling

Total transparency on your recurring revenues

Data analytics and customer insights

Optimal service coverage

Identification of service up-selling

Sales insights, market feedback and customer behavior

Meet Your Experts

THE ANNUITYMANAGEMENT GROUP


The Annuity Management Group includes the subsidiaries Tesedi, Support Warehouse and Europlus Direct.Together, we serve over 10,000 customers in over 26 countries. As a group, we bundle the expertise of our subsidiaries and offer solutions that allow us to provide our customers with optimum support for their entire service revenue lifecycle. In addition, we provide centralised services management for multinational companies in over 100 countries.

FIND OUT MORE

Tesedi: Authorised service-only
distributor for Hewlett Packard.

To Website

Support Warehouse: Renewal
Management Specialist.

To Website

Europlus Direct: Worldwide IT
Maintenance Specialist.

To Website

Slide EXISTING CONTRACTS SERVICE
AGREEMENTS
MAINTENANCE
AGREEMENTS
LICENCING
AGREEMENTS
SUPPORT
AGREEMENTS
INPUT WITH US, YOU INCREASE YOUR
RECURRING SERVICE REVENUES
OUTPUT REVENUES
& PROFIT
GAINS & REWARDS RENEWAL
RATES
CUSTOMER
RETENTION
PARTNER
SATISFACTION
RESCUE OF
LOST CONTRACTS
INCREASE IN
EFFICIENCY
REVENUE LIFECYCLE MANAGEMENT
OF EXISTING CUSTOMERS

Use-Cases


Hewlett Packard Enterprise: Win-Back Service increases sales with maintenance and support contracts


In the past, renewing service and maintenance contracts in the volume business area has posed a challenge...

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IBM relies on worldwide IT support from a single source


IBM is an internationally active technology group which offers a wide range of hardware and software solutions as well…

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Hewlett Packard Enterprise annuity management + channel support programme


What was needed was a service specialist with 100% focus on annuity management who had the knowledge and track record…

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Solutions


Contract Renewal Service

The Contract Renewal Service proactively supports manufacturers' end customers with end-to-end contract renewal management.

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Channel Renewal Support Service

The Channel Renewal Support Service supports both distribution and IT resellers in all renewal management tasks.

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Reminder and Rescue Service

The Reminder and Rescue Service wins back service contracts that have been thought already lost.

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BPO Renewal and Quoting Service

Our BPO renewal services are designed to meet the needs of Vendors, Distributors and Resellers. Integrated with their existing processes dedicated renewal agents provide a white-label renewal solution ensuring your existing install base is well covered and taken care off.

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World Wide IT Maintenance Service

The Worldwide IT Maintenance Service supports business partners and end customers in the multi-country management of their IT service and support contracts in almost every country of the world.

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Warranty Checker

The Warranty Checker is a simple query tool to check whether a hardware still has warranty or not. All you need is the product and serial number of the device.

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Maintenance Central

Maintenance Central is a SAAS IT Asset Management service portal and offers users the possibility to view and manage maintenance contracts, as well as their costs and terms of their IT assets for all manufacturers.

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Customer Success Management

Satisfied customers remain long-term customers. The Customer Success Management Service proactively monitors customer behaviour in usage-dependent service agreements.

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